EI’s vice president of professional certification, oversees a staff of five people who manage EI’s certifications for line-level, supervisory, management, and executive positions in hospitality, as well as certifications geared toward educators and hospitality suppliers. He works closely with the Certification Commission to ensure that the content of EI’s certification programs correspond to current industry requirements. Jack has a long history with EI’s professional certification department. He worked in the certification department from 1994 to 1998. He left the company, and returned in 2001 to become the organization’s assessment director. In that role, he was responsible for maintaining and upgrading EI’s test item repository and overseeing the creation of exams relating to all EI academic curriculum and certification options. He also worked on the creation and delivery of online assessments and professional certification exams for industry clients. Jack also serves as vice president of operations, overseeing and supporting the daily operation of all departments, staff, and processes located at EI’s Lansing facility, with a particular focus on fulfillment operations, online product development, assessment systems, and customer service efforts.Prior to working for EI, Jack was a manager for an independent property. He holds a bachelor’s degree in mathematics from St. Norbert College in DePere, Wisconsin.
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