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      Front Desk Representative (HSC)

      Front Desk Representative (HSC)

      Membership Benefits Link

      Recertification Information Link

      Member: $40.00
      Nonmember: $55.00

      The Hospitality Skills Certification (HSC) programs for hospitality employees brings the professional clout of the Educational Institute's (EI) certification programs to the people who are on the front-line with guests. EI offers designations for those who work in food and beverage, guest service, and housekeeping positions. HSC programs support skill and knowledge training integrated with performance assessment, recognition and achievement.

      To successfully earn a HSC designation, a candidate/employee must complete the following requirements:

      • Be currently employed in the hospitality industry or be a student in a workforce development program or in a hospitality management program at an accredited school
      • Achieve a score of 70% or better on a written exam
      • Receive a "Acceptable" rating on 70% of the outlined tasks on the skills validation form


      Upon successful completion of a HSC program, employees earn a certificate, lapel pin and global recognition for their accomplishment.

      For additional information, please contact the Professional Certification Department:
      email: certification@ahla.com | Phone +1.407.999.8100 or 1.888.575.8726 | Fax: +1.407.236.7848 or +1.407.999.8610

      Download the Front Desk Representative order form(PDF format)

      Complete and return the order form by mail or fax, along with the examination fee.

      Within three weeks, the Educational Institute will send the Front Desk Representative exam to your designated proctor.

      A variety of training resources are available to help prepare employees for the Hospitality Skills Certification exams.

      Hospitality Skills Training Guides outline exactly what front-line employees must know and do for their particular job. Each guide will help train employees in position. Segments include:

      • Job knowledge
      • Task lists
      • Task breakdowns
      • Job tips


      Printed copy masters of the Skills guides offer from 100-200 pages of job details and training tips for a single position. Fill in company procedures and copy the pages needed to use again and again. Designed for easy customization throughout, the guides can be personalized with property specific information to make training even more valuable. Also, every skills guide contains a suggested training schedule and a four-step training method.

      The TRAC (TRAIN, RETAIN, ACCESS, CERTIFY) program offers three training packages for:

      • Front Desk Representative
      • Guestroom Attendant
      • Restaurant Server