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      Certified Hospitality Revenue Manager (CHRM®)

      Certified Hospitality Revenue Manager (CHRM®)

      Membership Benefits Link

      Recertification Information Link

      Member: $300.00
      Nonmember: $375.00

      The Certified Hospitality Revenue Manager (CHRM®) is the most prestigious certification available for revenue management within the lodging industry. It is part of an elite group of hospitality professionals who by combining education and experience with dedication to the industry have achieved a high level of expertise.  

      Globally recognized, the CHRM® is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary.   

      Achieving the CHRM® certification announces that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities.   

      Fee includes: CHRM® Exam Preparation Booklet, Resource Materials CD, Exam; Certificate and Lapel Pin upon successful completion of the exam.

      The CHRM® designation may be used on letterhead, business cards, and other writings.  

      Recertification

      Once certified, designees are automatically enrolled in the CHRM® Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A portfolio to help track professional-development activities is provided. Every five years, the Certification Commission will recertify those who qualify based on their accomplishments. A new jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification.  

      For additional information, please contact the Professional Certification Department:
      email: certification@ahla.com | Phone +1.407.999.8100 or 1.888.575.8726 | Fax: +1.407.236.7848 or +1.407.999.8610

      Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHRM® designation through one of three options: Plan A emphasizes an education background; Plan B emphasizes industry experience; and Plan C emphasizes early entry. All plans require current full-time employment in the qualifying position* as well as documented evidence of managerial experience and successful completion of a comprehensive examination. 

      Plan A Eligibility -- Education Emphasis

      • At least a 2-year degree from an accredited institution OR successful completion of the Educational Institute's five course Management Specialization program. 
      • Current full-time employment in a CHRM® qualifying position* with at least six months of full-time experience in one or more such positions. 

      Plan B Eligibility -- Experience Emphasis

      • Current employment in a CHRM® qualifying position* with at least one year of full-time experience in one or more such positions.

      Plan C Eligibility -- Early Entry

      Plan C requires a candidate to hold a qualifying position at the time of application. Plan C does not have an education requirement, but a degree will reduce the length of time you are required to spend in a qualifying position. 

      Through Plan C you can begin working on your CHRM® designation and demonstrating your commitment to professional development the first day on the job. Plan C enables you to take the CHRM® certification test up to three times so you can gauge your progress and knowledge against an industry proven standard. You no longer need to wait to see if you meet the benchmark of industry quality. You can prove it, and pursue a strong professional development regimen. This plan will allow individuals who are in qualifying positions to pursue their certification even if they are lacking in experience. 

      A Plan C candidate who is in a qualifying position: 

      • May sit for the examination BEFORE meeting the experience requirement.
      • May take the examination up to 3 times.
      • May sit for the examination while in the process of completing a degree.
      • Will be required to submit documentation of employment at the time the experience requirement is met.

      *Fifty percent or more of the duties and responsibilities involve revenue management, including forecasting, analyzing inventories, rates and occupancy. Manage input of data and report generation. Manage block activity and monitor property management system. Manage and supervise reservations. 

      The CHRM® application is available both online and in a printable format.

      Online Application

      Start by accessing the online application

      • Have the following documents available to upload
        • Current Resume
        • Job Description
        • Employment Verification Form (signed by your immediate supervisor)
        • Copy of diploma or transcripts (if applying under Plan A)
      • Complete payment

      Printable Application

      Download the Certified Hospitality Revenue Manager (CHRM®) application form (PDF format)

      Exam Preparation Booklet 

      Candidates for the Certified Hospitality Revenue Manager (CHRM®) designation will now receive a new CHRM® Exam Preparation Booklet with their resource materials to streamline and focus their study and exam preparation more effectively. This booklet, along with a CD that includes all CHRM® resource materials, lets candidates assess their knowledge and experience by individual competency, and then directs them to the specific chapter and competencies for study and review. The goal is to help CHRM® candidates focus their study on the sections of the resource materials on which they need to spend the most time.  

      Resource Materials CD  

      The CD contains the five key knowledge areas that correspond with the Exam Preparation Booklet. As candidates identify knowledge areas requiring review or additional learning, they can access that information on the CD to read or print out.

      Interested in taking your certification exam? Our high-quality exams are designed to ensure maximum value to our customers, and each has been rigorously tested before release. The Educational Institute offers select certifications exams online.

      A proctor* may be a CHA®, CHRM®, a hospitality educator, an AH&LA member association/federation executive, your immediate supervisor or a member of the clergy.

      *Please keep in mind that your designated proctor cannot be a relative.

      The CHRM® exam consists of 125 multiple-choice questions that must be answered within a two hour time period. All test questions are designed to test the candidate's mastery of various competencies derived from five key areas of knowledge in combination with on-the-job hospitality work experience. The key areas of testing are:  

      • The Lodging Industry
      • Forecasting and Planning
      • Strategies and Tactics
      • Statistical Analysis
      • E-Commerce and Online Distribution

      Candidates must submit an application and meet the necessary prerequisites. All online exams require that examinations be administered under the supervision of a proctor.

      For additional information, please contact the Professional Certification Department:
      email: certification@ahla.com | Phone +1.407.999.8100 or 1.888.575.8726 | Fax: +1.407.236.7848 or +1.407.999.8610