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      Professional Designations — Line Employees

      Certified Guest Service Professional (CGSP®)

      Certified Guest Service Professional (CGSP®)

      Hospitality employees must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.

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      Certified Lodging Security Officer (CLSO)

      Certified Lodging Security Officer (CLSO)

      Practical skills for today's successful security officers that must have the knowledge to effectively handle routine security activities and emergencies as well as sound judgment.

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      Front Desk Representative (HSC)

      Front Desk Representative (HSC)

      A front desk representative's goal is to meet the needs of all guests staying with the hotel, and to provide any necessary services to ensure a customer’s satisfaction. The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.

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      Guestroom Attendant (HSC)

      Guestroom Attendant (HSC)

      A hotel room attendant is responsible for keeping guest rooms in a hotel, lodge or inn clean, safe, stocked and maintained.The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.

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      Maintenance Employee (HSC)

      Maintenance Employee (HSC)

      A hotel maintenance worker must perform a variety of responsibilities to ensure hotel maintenance standards are achieved, from carrying out repairs to cleaning up facilities. The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.

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      Restaurant Server (HSC)

      Restaurant Server (HSC)

      Great food isn't enough to make an outstanding dining experience. That takes great service, too.  The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.

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