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Line Employees

Guest Service Professional (CGSP®)

CGSP Hospitality employees must have effective guest service skills in today's competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty. 


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Lodging Security Officer (CLSO)

Certified Lodging Security Officer (CLSO) Practical skills for today's successful security officers that must have the knowledge to effectively handle routine security activities and emergencies as well as sound judgment.

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Front Desk Representative

Front Desk A front desk representative's goal is to meet the needs of all guests staying at the hotel, and to provide any necessary services to ensure a customer's satisfaction. The Front Desk Representative certification brings the professional clout to the people who are in the front-line with guests.

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Guestroom Attendant

guestroom attendant A hotel room attendant is responsible for keeping guest rooms in a hotel, lodge or inn clean, safe, stocked and maintained. The Guestroom Attendant certification brings the professional clout to the people who are in the front-line with guests.

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Kitchen Cook

Kitchen Cook Pin The Certified Kitchen Cook credential recognizes the skills and knowledge needed to succeed as a professional in a back-of-the-house position at a food service operation.

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Maintenance Employee

Maintenance Employee A hotel maintenance worker must perform a variety of responsibilities to ensure hotel maintenance standards are achieved, from carrying out repairs to cleaning up facilities. The Maintenance Employee certification brings the professional clout to the people who are in the front-line with guests.

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Restaurant Server

Restaurant Server Great food isn't enough to make an outstanding dining experience. That takes great service, too. The Restaurant Server certification brings the professional clout to the people who are in the front-line with guests.

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