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      Revised Lodging Security Officer (LSO) Training Programs Addresses Current Security Challenges

      Orlando, Florida, September 2011-The past decade has brought many new security challenges for hotels, which are addressed in the American Hotel & Lodging Educational Institute's revised Lodging Security Officer (LSO) training program.

      The self-study program that includes four modular textbooks, a DVD, and a workbook with progress quizzes, is designed to increase the professionalism of security officers and other employees who perform security functions at a property. The program provides general security-related techniques as well as hospitality-specific information that employees need to know to balance security procedures and guest service.

      New and updated topics included in this new edition of the Lodging Security Officer program include:

      • Revised Americans with Disabilities Act (ADA) regulations
      • Child trafficking/protection of children
      • Expanded bomb search information
      • Anti-terrorism/signs of terrorism
      • Foodborne illnesses
      • Active shooters
      • Handling the death of a guest
      • Hostage situations
      • Shelter-in-place

      Subject matter experts who provided insight and direction on the program's revision included loss prevention executives from Marriott International (Carol D. Owens and Daniel Danson), Starwood Hotels and Resorts (Clarence Izzard), InterContinental Hotels Group (Amanda Crosby), Hyatt Hotels (Todd Locke), Hilton Hotels & Resorts (Mike Dove),and Interstate Hotels & Resorts (Jim Cunningham).

      The Lodging Security Officer program can be used to prepare for the Certified Lodging Security Officer (CLSO) designation, one of three professional certifications that AHLEI offers for hotel security personnel.

      Lodging Security Officer is available for $159.95 for AH&LA members; $199.95 for nonmembers. To order, visit http://www.ahlei.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100.

      About the American Hotel & Lodging Educational Institute
      Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

      Elizabeth Johnson - ejohnson@ahla.com