Certified Front Desk Representative quickSTART Study Guide

Certified Front Desk Representative quickSTART Study Guide


Membership BenefitsMembership Benefits

Member: $50.00
Nonmember: $75.00

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quickSTART (Skills, Tasks, and Results Training) for Individual Positions offers flexible training and certification for in-demand hospitality positions.

The quickSTART study guide is the preparation material for the Front Desk Representative certification and is intended for on-the-job training. The trainer resource is the START (Skills, Tasks, and Results Training) Instructor Guide for Front Desk Representative.

The quickSTART study guide is divided into three sections for the trainee:

• Knowledge that all hospitality employees need 
• Knowledge specific to the Front Desk Representative position  
• Skills Validation List  

The quickSTART Skills Validation List can be used during on-the-job training in a work or learning lab setting. Upon successful completion of each training topic the trainer observes the trainee as they demonstrate the tasks to meet property standards.

• Study Guide 
• Certification exam scan sheet

Successful candidates who complete the quickSTART program and pass the 30 multiple-choice Front Desk Representative certification exam with a score of 70% or higher will receive a certificate, lapel pin and global recognition for their accomplishment.



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