Leadership and Management in the Hospitality Industry (Spanish)

Leadership and Management in the Hospitality Industry (Spanish)

Third Edition


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This Spanish textbook shows managers how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. New information will provide readers with an understanding of diversity and cultural change. Practical information prepares them to put management tools into action to enhance service and boost business. This edition includes a new chapter on ethics.

Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services
©2010, 11 chapters, Softbound
ISBN 978-0-86612-426-3


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