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      Training and Development for the Hospitality Industry

      Training and Development for the Hospitality Industry

      00354CIN01ENGE

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      Every hospitality organization needs well-trained employees. Guests expect it, and employees are now choosing employers based on the training and professional development they offer. This text explains how to be an excellent trainer who understands the role training plays in the organization, how to design it, and how to deliver it.

      Readers will learn:

      • Why training is vitally important to a property's success
      • How to use a variety of assessment methods to determine training needs
      • Instructional design techniques and processes
      • What mentoring is—and isn't

      Authors: Debra F. Cannon, Ph.D., CHE, Georgia State University and
      Catherine M. Gustafson, Ph.D., CCM, CHE, University of South Carolina
      ©2002
      ISBN 978-86612-224-5

      Please note:

      • Includes certificate exam scan sheet for students enrolled in a school program.
      • Individual learners interested in EI courses should enroll through our Distance Learning program, as the textbook is included in the program fee.
      • Attention Instructors: This title is distributed in the United States by Pearson Higher Education.  For additional instructor information or to place an order or request desk copies, please visit Pearson's website. To find your Pearson customer service representative, visit http://www.pearsonhighered.com/replocator/

      EI provides complimentary access to useful resources for instructors, including chapter outlines, PowerPoint files, and a course syllabus. You may download them free of charge from this tab.

      Table of Contents

      Chapter: 1 A Case for Training and Development
      Chapter: 2 Training and Development as an Investment
      Chapter: 3 Assessing Training Needs
      Chapter: 4 Instructional Design
      Chapter: 5 Training Tools and Techniques
      Chapter: 6 Training with Technology
      Chapter: 7 Measuring and Evaluating Training and Development
      Chapter: 8 Training the Trainer
      Chapter: 9 Orientation and Socialization
      Chapter: 10 Hourly Employee Training
      Chapter: 11 Mentoring
      Chapter: 12 Supervisory and Management Development
      Chapter: 13 Executive Education
      Chapter: 14 Outsourcing Training and Development
      Download

      Syllabus

      Prerequisites: None

      Course Description: This course provides a thorough look at training by addressing how to assess and analyze the training needs of new and established operations; look upon training and development as an investment; use training tools and techniques; train with technology; measure and evaluate training; and use different training techniques when training employees, supervisors, and managers.

      Objectives: At the completion of this course, students should be able to:

      1. Describe the effects such factors as the work force, strategic planning, and technology have had on the hospitality training industry.
      2. Explain how the principles of adult learning apply to training and development in the hospitality industry.
      3. Identify the variables to consider when calculating the costs of training and the costs of not training, and describe how training directors develop cost-benefit analyses for training and development activities.
      4. List methods for identifying the training and development needs of a hospitality organization, and explain how to use the information gained from a needs assessment.
      5. Identify factors to consider when developing training materials and programs, and describe how technology has affected the instructional design process.
      6. Describe types of exercises and activities that can be incorporated into training sessions.
      7. Summarize the advantages and disadvantages of various types of technology-based training, and describe the challenges involved in designing and delivering a Web-based course.
      8. Differentiate between measurement and evaluation, and identify criteria that training directors use to validate training activities.
      9. Explain the importance of training departmental trainers.
      10. Distinguish general orientations from departmental/specific job orientations, and describe the socialization process that continues after the initial orientation sessions.
      11. List the steps in the four-step training method and describe the training issues involved with each one.
      12. Define mentoring and its role in hospitality training, and distinguish between mentoring and coaching.
      13. Identify the professional continuing education resources available to complement hospitality industry training and development, describe the training styles and topics frequently used to train supervisors and managers, and explain how supervisory and management training and development can facilitate organizational change.
      14. Identify and describe various types of executive education programs.
      15. List the advantages and disadvantages of outsourcing training and development.


      Group Teaching Guidelines: This course consists of fourteen chapter sessions that can be combined or broken down to meet a variety of scheduling needs. Class activities are included in the Instructor's Guide.

      Evaluation: The student must complete a comprehensive final examination.

      Learning Resources: Training and Development for the Hospitality Industry, by Debra F. Cannon and Catherine M. Gustafson.

      Presentation Files

      These files, available by chapter, are formatted in Microsoft PowerPoint.

      Chapter: 1 A Case For Training and Development
      Chapter: 2 Training and Development as an Investment
      Chapter: 3 Assessing Training Needs
      Chapter: 4 Instructional Design
      Chapter: 5 Training Tools and Techniques
      Chapter: 6 Training with Technology
      Chapter: 7 Measuring and Evaluating Training and Development
      Chapter: 8 Training the Trainer
      Chapter: 9 Orientation and Socialization
      Chapter: 10 Hourly Employee Training
      Chapter: 11 Mentoring
      Chapter: 12 Supervisory and Management Development
      Chapter: 13 Executive Education
      Chapter: 14 Outsourcing Training and Development
      Download

      Related Items

      Course Exam Scan Sheet
      Course Exam Scan Sheet