What Our Customers are Saying

"When you have a better understanding of what you share, you can give more happiness to your stakeholders. The CHIA certification confirms a comprehensive understanding of benchmarking and performance reports, knowledge of the foundational metrics, definitions, formulas, and methodologies that are used by the hotel industry, ability to analyze various types of hotel industry data and to make strategic decision based upon that analysis. Thank you to STR, Inc. and the American Hotel & Lodging Educational Institute for making people (investors, guests, hospitality experts) happier."Yousry Edris, CHA, CHIA, CMA, CHAE
Nayyara Hospitality, Egypt

"I would recommend AHLEI courses to anyone wanting to increase their knowledge of the hospitality industry. So far, I feel this is one of the best investments I have made in my life. The information provided in the courses gives me assurance of the standard (and in many cases, advanced) practices in the hospitality industry. I also like the versatility of being able to study and write exams with a professional institution using distance learning. "Gaven Hendricks, CHT, Training & Development Manager

"The speed and efficiency of AHLEI's staff members is one of the reasons I love partnering with AHLEI for our hospitality programs here at NorQuest College. Having partnered with them in two different college working relationships, I can honestly say that the team has never failed me in either attention to detail or timeliness in answering questions and supporting me.  It is a pleasure to find such a professional operation. "Drew Newton, Hospitality and Service Skills Industry Specialist
NorQuest College

"Earning the Certified Hospitality Trainer designation from AHLEI was both a personal and professional goal and highly encouraged by my leadership. Earning the Certified Hospitality Trainer designation from AHLEI was both a personal and professional goal and highly encouraged by my leadership. "Laura J. Ballard-Herships, CHT PHR SHRM-CP, Corporate Director Training and Development
Stonebridge Companies, Centennial, Colorado

"AHLEI's online training programs are hospitality-specific and cover the fundamentals that are critical to our business. "Alie Gaffan, CHT, Director of Training and Development
Pacifica Hotels

"The Guest Service Gold® certification program was a great tool to encourage the staff and to help us recognize their achievement."Maureen Albina, Communications Manager
Mövenpick Hotel Ramallah

"The CHE® has equipped our hospitality faculty with the tools to achieve our goals, in addition to modern-day best practices and advanced instructional methodologies."Natasha Gittens, Ph.D., CHE, Faculty, Hospitality & Business Division
University of St. Martin

"It has become our goal to take the provision of hospitality services in St. Maarten to the next level; the CHE® certifications are a great first step toward reaching the goal."Erwin Wolthuis, CHE, Head of the Hospitality & Business Division
University of St. Martin

"I was very motivated to pursue my education to increase my understanding of the hospitality industry and enhance my leadership skills. "Tesa Lopez, Public Area Supervisor
Terranea Resort

"My confidence in the education I obtained through AHLEI reflects in my daily engagement with my staff and our customers. "Marion Green, General Manager
Navy Gateway Inns & Suites

"AHLEI courses not only enhance one's knowledge to achieve operational excellence, they also inspire to build a culture of high performance, not only for oneself, but for the entire team.  "Georges Farhat, General Manager
Crown Plaza Dubai

"Most books I have read had never even come close in applying real-life scenarios as AHLEI's books. Reading AHLEI material actually touched situations that I experience. "Shawn Sands, CRM, CFBE, Restaurant Manager IV
Mosaic, The Cove Atlantis, Bahamas

"By learning and incorporating Aspire's 6 Pillars, an organization can intentionally disrupt the status quo and really begin to recognize its potential. "Renie Cavallari, CEO
Aspire Marketing

"I feel so blessed and very, very proud and honored to have brought pride to the American Hotel & Lodging Educational Institute through Naga College Foundation. "Kenneth S. Razado, AHLEI Topnotcher

"With the leadership instructional teams from STR, our group mastered the Certification in Hotel Industry Analytics (CHIA) course with logic, skill, attention, and humor."Oliver Evancho , Vice President, Franchise & Development Administration
LQ Management LLC

" I would definitely recommend the Certified Hotel Industry Analytics (CHIA) training for those in all areas of operations."Raj Patel , Senior Director, Business Applications
Host Hotels & Resorts

"The Certified Hotel Industry Analytics (CHIA) is a groundbreaking certification that combines pertinent industry information from two industry leading organizations."Michael E. Nalley, MAOM, CHA, CHE, CHT, Assistant Professor
University of Central Florida

"Our team that attended a CHIA training session and successfully received their certification are more confident in their ability to read and interpret not only the STR reports, but other reports commonly used in the hotel industry. "Jeff Wermager, CRME , Director, Revenue Optimization, Americas
Carlson Rezidor Hotel Group

"Being a Certified Guest Service Property shows our guests and owners that we understand each and every one of their needs and work diligently to meet those needs."Eric Ryffel, Property Manager
Sanibel Beach Club

"It is a great honor to be certified as the first Certified Guest Service Property in China. It is not only a challenge to us, but a motivator."Mr. Charvid Li, General Manager
Fliport Hotel Xiamen Software Park

"This training helps to make us more aware of what our guests are looking for."Susan Monteleone
The Villas at Gervasi Vineyard

"Industry certification is key. I want my students to have both an academic degree and certification.  Having the CGSP® shows employers that they know what they are doing."Latoya Gibbs
Oklahoma State University School of Hotel & Restaurant Administration

"We decided to join the academic network of AHLEI because we believe that this step will help us to strengthen our leading position in tourism and hospitality education and training in Latvia."Jūlija Pasnaka
Hotel School, Viesnīcu biznesa koledžas, Latvia

"By being a partner of AHLEI, we hope to raise the profile of the hospitality industry in the country and support hoteliers who sign up to become professionals of high calibre."Dr. Pradeep Nair
Taylor’s University, Malaysia

"We want to develop one curriculum that will provide all students with uniform standards and competencies. "Daniel Denis
Institut de Formation Hôtelière Touristique, Haiti

"I am very proud to be the first Global Academic Partner of AHLEI in Spain."Stéphane Demaeght de Montalay, CHE
HEC Marbella, Spain

"The Guest Service Gold® content did a really good job at tying together all of the principles of providing exceptional customer service."Anita High, Student, School of Hospitality Leadership
East Carolina University

"The SHTM is proud to have been associated with the American Hotel & Lodging Educational Institute in offering CHE® workshops and we shall continue to do so."Dean Kaye Chon, School of Hotel and Tourism Management (SHTM)
Hong Kong Polytechnic University

"By being a partner of AHLEI, we hope to raise the profile of the hospitality industry in the country and support hoteliers who sign up to become professionals of high calibre."Dr. Pradeep Nair
Taylor’s University, Malaysia

"We want to develop one curriculum that will provide all students with uniform standards and competencies."Daniel Denis
Institut de Formation Hôtelière Touristique, Haiti

"Thank you for offering the Hospitality and Guest Service course! Thank you for the opportunity, which ultimately opened up many more opportunities."Harold Aranda, Graduate
Latte Training Academy

"The American Hotel & Lodging Educational Institute has been and continues to be a valued partner to the HD Supply Hospitality Solutions team."Rajan Batra, CMHS, Senior National Account Manager-Hospitality
HD Supply-Hospitality Solutions

"The Educational Institute’s CourseLine® helps our most valuable asset— our people."Shannon Dooley, Director, Talent Development
Interstate Hotels & Resorts

"Why create a training wheel, when we have industry experts making the tools we need available at reasonable prices."Marian R. Barbieri, Vice President of Human Resources
New Castle Hotels & Resorts

"The partnership Vantage Hospitality enjoys with AHLEI has been tremendous!"Rita Weber, CHT , Director of Human Resources and Training
Vantage Hospitality Group, Inc.

"It's important to be able to use the right hospitality and tourism terminology and to realize the sensitivity of certain issues when working with the hospitality industry. The Certified Lodging Security Director provides that background."Marcus Camacho, Sgt.
Orange County (FL) Sheriff's Office

"The country will have a major impact from the presence of the American Hotel & Lodging Educational Institute."David Kimanthi, CHT , Managing Director
Human Capital Hotel & Tourism Institute, Mombasa, Kenya

"Guest Service Gold: A clear picture of real work place."Sandhya Rayamajhi, Student
Silver Mountain School of Hotel Management

"AHLEI doesn't just teach my students customer service they live it!"Dr. Michelle Aldrich, FACS Teacher
Triumph High School

"There is no greater designation that a hospitality professional could earn than the CHA."Brandon Springer, CHA, CFBE, CHT

"The student response was great!"Devon Allio, CGSP, Hospitality Management Program Instructor
MTI Community College - Burnaby Campus

"The highlight of the Guest Service Gold® training was having the employees receive their Certified Guest Service (CGSP®) pins."Thierry G. Eck, CHE, CHA, Director
The Panama International Hotel School