Member: $20.00Nonmember: $30.00
Availability: In Stock
This online course, developed by the Educational Institute in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.
Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property's online reputation is essential and how guest reviews can contribute to a property's bottom line.
Upon ordering, a keycode is immediately provided by email for use to access the TripAdvisor® Reputation Management for Front-Line Staff online course for three months from date of purchase.
This product is available for licensing by organizations for training multiple employees. Pricing subject to number of users. Please contact an EI sales manager for details.
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