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Managing Front Office Operations - eBook

Managing Front Office Operations - eBook

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00333EBV10ENGE

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Now available as an interactive eBook through VitalSource Bookshelf! Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available.

The purchaser will have access to the title for 180 days from redemption. 

New to the Tenth Edition

The eBook of this best-selling textbook, Managing Front Office Operations, provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Students will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.

Author: Michael L. Kasavana, Ph.D., Michigan State University 
©2017, 14 chapters, eBook 
ISBN 978-1-949324-17-4

This digital edition is available for online and offline viewing through the website and VitalSource Bookshelf app. 

Upon ordering the digital edition you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.

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