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    • TRAC
      TRAC Program for Workforce Development

      Train | Retain | Assess | Certify

      Description
      The Educational Institute and Freeman Group, the leading provider of onsite training and measurement, partnered to create TRAC (Train, Retain, Assess, and Certify). The TRAC program combines knowledge and skills sections into single tasks so that all of the information needed to perform a particular task can be found in one place. It also serves as an outline for trainers and supervisors, providing specific guidance on how to train each task.

      The program offers four line-level training packages:

      • Guestroom Attendant
      • Front Desk Representative
      • Restaurant Server
      • Maintenance Employee 

      Each program includes:

      One Trainer’s Guide with a Job Description and Task Breakdowns.

      The trainer’s guide explains the importance of job analysis and offers advice on how to conduct skills training, and explains how to use the task breakdowns as outlines for training sessions.

      Each task breakdown contains questions, practice activities, and recommendations for trainer actions and activities. Each TRAC Trainer’s Guide contains a job description along with extensive instructions on how to customize the generic job description for the specific property while meeting the guidelines of the Americans with Disabilities Act.

      Five Employee Reference Guides

      The employee reference guide serves as a follow-up to training. Employees can use it as a handy reference guide that improves training retention. The guide includes the step-by-step task breakdowns of the knowledge and skills needed for employees to perform their jobs. Employees can also use the reference guide and as a resource for preparing for line-level certification exam.

      Five Certification Exam Packets

      Performance assessment and testing validates the training has occurred and that performance standards have been met. Recognition and achievement provides the positive acknowledgment that the employee has attained a standard in their performance.

      One Supplemental DVD

      Each program comes with a supplemental video that can be used to reinforce training techniques:

      Guestroom Attendant Program
      Video: Quality Guestroom Cleaning

      Front Desk Representative Program
      Video: Front Desk First Impressions

      Restaurant Server Program
      Video: Restaurant Server

      Maintenance Employee Program
      Video: Preventive Guestroom Maintenance

      The TRAC program combines knowledge and skills sections into single tasks so that all of the information needed to perform a particular task can be found in one place. It also serves as an outline for trainers and supervisors, providing specific guidance on how to train each task; and each trainer’s guide contains a job description.

      Other facts

      To successfully earn the line level certification designation, a candidate/ employee must be currently employed in the position or be a student in a workforce development program or in a hospitality management program at an accredited school and achieve a score of 70% or better on the written exam. Successful completion of the exam is recognized with a certificate and lapel pin.

      TRAC is available in English, print format only.

      Pricing

      Guestroom Attendant Program
      Program ID: 08031IGP02ENTR – English
      Front Desk Representative
      Program ID: 08030IGP02ENTR – English
      Restaurant Server
      Program ID: 08022IGP02ENTR – English
      Maintenance Employee 
      Program ID: 080371IGP02ENTR – English 

      Pricing per each program:

      $475.00 | AH&LA Member $350.00

      Pricing subject to change without notice.
      © 2009 - 2013
      TRAC components can also be purchased separately.

      For more information about Programs for Workforce Development, please contact:
      Laura Phelps
      Account Executive, Global Sales
      lphelps@ahla.com
      +1.407.999.8100+1.407.999.8100