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    • The Educational Institute (EI) shares articles, interviews, and the latest happenings in hospitality training and education from around the world through our monthly eNewsletter. Here you can search through all our hospitality news and information about EI, our customers, and our partners. 

      Do you have a program, topic, or article you would like for EI to share in an upcoming issue? If so, please contact: 
      Elizabeth Johnson, senior public relations and marketing manager, email: ejohnson@ahla.com | Phone: +1.407.999.8100.

      February | March | April


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      Pulaski Technical College Offers State-of-the-Art Culinary and Hospitality Education

      April 2014

      Pulaski Technical College’s Culinary Arts and Hospitality Management Institute (CAHMI), located just outside Little Rock, Arkansas, provides students with outstanding educational opportunities in hospitality, culinary arts, baking and pastry arts, wine studies and mixology. The two-year school features a new 60,000 square-foot facility with cutting-edge equipment, technology, and industry advancements to give students hands-on experiences such as might be found at larger, four-year hospitality programs.

      Full Article

      New Edition of Uniform System of Accounts for the Lodging Industry to be Available in Print and Digital Versions

      April 2014

      The American Hotel & Lodging Educational Institute (EI) will begin taking pre-orders for the Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry (USALI) on April 18.  The popular financial manual will be available for the first time in a digital format (coming in late April) as well as in print (available late May).  The publication is a joint effort of the Hotel Association of New York City and the  Financial Management Committee of the American Hotel & Lodging Association (AH&LA), with funding from Hospitality Financial & Technology Professionals (HFTP). 

      Full Article

      New GAP in Spain Offers “Boutique” Hospitality Education

      April 2014

      HEC Marbella, the Educational Institute’s new Global Academic Partner (GAP) in Spain, calls itself a “boutique of excellence” and offers students an educational approach based on flexibility, personalized service, and interaction.  Like a boutique hotel, the school’s atmosphere is “chic, small, and intimate,” according to founder Stéphane Demaeght de Montalay, CHE.

      Full Article

      Hotel Industry Groups Pursue New Certification in Hotel Industry Analytics

      April 2014

      What could keep 55 La Quinta general managers, revenue managers, and corporate staff members indoors for eight hours on a beautiful day in Kona, Hawaii?  The group was among the first in the hospitality industry to pursue the Certification in Hotel Industry Analytics, offered jointly by the American Hotel & Lodging Educational Institute (EI) and STR (Smith Travel Research).  The La Quinta managers had prepared with online training materials that included case scenarios, sample reports, industry “tricks of the trade”, analysis examples, quizzes, discussion questions, and application exercises.

      Full Article

      Gold Training Goes Global

      April 2014

      The Educational Institute’s Guest Service Gold® training program, which leads to the Certified Guest Service Professional (CGSP®), is enjoying great popularity among hospitality operations and academic institutions around the world. Recent training sessions have included:

      Hotel School Riga in Riga, Latvia, where a group of 30 students and industry professionals engaged in lively discussions and role plays of the seven traits of guest service.

      Full Article

      Educational Institute Honors 2014 Leaders in Hospitality Training and Education

      April 2014

      Every year, the Educational Institute recognizes individuals who have made outstanding contributions to hospitality education and training, either as teachers, students, or industry professionals who ensure that training is a priority for their employees. 

      Full Article

      Bahamian High School Students Go for the Gold

      April 2014

      Ten students from the hospitality department of Jack Hayward High School in the Bahamas received the designation of Certified Guest Service Professional (CGSP®) in a March 17 ceremony at their school, after completing the Educational Institute’s Guest Service Gold® training program in December. This is the first and only school in the Commonwealth of the Bahamas to have its students complete the EI guest service training program and certification.

      Full Article

      Top High School Hospitality Students Gather in Orlando for Competition

      April 2014

      If you could be in Orlando, Florida, right now, you would be able to feel the incredible excitement—not of the tourists, but of the 12 teams of high school students who are arriving to compete in the 11th annual Hospitality and Tourism Management Program (HTMP) International Competition!  These young people represent the best and brightest hospitality students in the world and they’ve got their sights set on winning bragging rights, scholarship money, and the opportunity to attend the International Hotel, Motel, & Restaurant Show in New York this fall.

      Full Article

      Best Western Trainers Model Commitment to Certification

      March 2014

      Best Western International's team of seven trainers travels all over North America to deliver training to its member properties. Much of what they do includes presenting the Educational Institute's professional certifications, ranging from the Certified Guest Service Professional (CGSP®) to the Certified Hotel Administrator (CHA®) and several manager and department head designations. It only made sense that these trainers practiced what they preach-and they have.  Every Best Western trainer is EI-certified as a CHA®, a Certified Hospitality Trainer (CHT®), and an Accredited Certification Instructor (ACI).

      Full Article

      Welcome, New Global Partners

      March 2014

      The Educational Institute welcomes several new global partners, including schools and hotel associations, which have recently signed agreements to offer EI courses, training, and professional certifications in their areas.

      Full Article

      Hong Kong General Managers Earn Certified Hotel Administrator (CHA®)

      March 2014

      City University of Hong Kong, one of the Educational Institute's Global Academic Partner (GAP) schools, with the support of the Hong Kong Hotels Association, recently offered preparation for the Certified Hotel Administrator (CHA®) designation to a group of hotel general managers, several of whom passed the CHA® examination and earned the designation, which is the most prestigious professional credential for hotel general managers and executives.

      Full Article

      Albanian Tourism Project Promotes Value of EI Courses and Certifications

      February 2014

      USAID's Rritje Albania/Competitive Enterprise Development Project presented a program at EI's Global Academic Partner (GAP) school, University Marin Barleti, in December that showcased the academic and industry training and certifications offered through the American Hotel & Lodging Educational Institute (EI) to enhance tourism development in Albania.

      Full Article

      Sheriff Officer Earns Hospitality Security Certification

      November 2013

      Sergeant Marcus Camacho of the Orange County (Florida) Sheriff's Office is the first law enforcement official to earn the Certified Lodging Security Director (CLSD®) designation from the American Hotel & Lodging Educational Institute (EI). While the certification was originally created for security personnel working in hotels, Camacho's work with Orlando-area hotels and attractions through tourism-oriented policing services (TOPS) made pursuing the hospitality certification a logical extension of his professional development.

      Full Article

      Hospitality Runs in the Family of New CHA

      November 2013

      As a 5-year-old boy, Len Leonardi Jr., CHA, remembers getting to stay up late and go to work with his father, a night auditor at a hotel in New Jersey.

      "I loved the hotel business even then," said Leonardi, 42, who is now the general manager of the Legacy Vacation Club in Indian Shores, Florida.  Leonardi, who earned his CHA® this fall, has modeled his own hospitality leadership style on that of his father, who was a night auditor, front office manager, and general manager at several New  Jersey properties, including the Governor Morris Inn, a Sheraton in Piscataway, and a Choice hotel in Rutgers.

      Full Article

      New Book Shares Histories of Centenarian Hotel Properties

      October 2013

      What do the 1639-room Parker House Hotel in Chicago and the 50-room Ocean House in Watch Hill. Rhode Island have in common with a converted convent in Puerto Rico and the former residence of Princeton University's founder?  All of them are hotels that are more than 100 years old, and all are featured in a new book by Stanley Turkel, CHMS, ISHC.  Built to Last: 100+ Year-Old Hotels East of the Mississippi is a charming tribute to historic properties both grand and quaint.

      Full Article

      EI Completes Overhaul of Certified Hospitality Instructor (CHI) For High School Teachers

      October 2013

      Professional certification has become a requirement for many secondary school teachers.  The Certified Hospitality Instructor (CHI) provides teachers in secondary school hospitality classes and workforce development programs with a solid foundation of hospitality knowledge and skills, so they can more effectively convey the information to students and better prepare them for careers in hospitality.

      Full Article

      Fort Myers Holiday Inn Express Hotel Suites Earns Certified Guest Service Property Status

      October 2013

      The Holiday Inn Express Hotel & Suites is a member of the Lee County (Florida) Visitor & Convention Bureau (VCB), which has set a goal of becoming the first Certified Guest Service Destination-having all of its members complete the VCB's Guests First Customer Service Training Program and then certifying guest service staff at all member organizations with EI's Certified Guest Service Professional designation.

      Full Article

      Indiana Casinos Partner with Workforce Program to Offer Students a Future

      Casino hotels in Rising Sun, Indiana, are partnering with a local career education center to provide hospitality students with an up-close look at the industry, and even better-an opportunity to interview for a job after graduation.

      The Education Center of Rising Sun uses the Educational Institute's Skills, Tasks, And Results Training (START) curriculum to prepare students for entry-level jobs in hotels. 2013 marks the third year that the center has offered two classes per year of START, averaging 15 students per class. They range in age from 17 to 70 and share the common goal of needing a job.

      Full Article

      EI Meets with Tourism Leaders in Montenegro

      EI has started exploring partnership opportunities in the Montenegro market, beginning with discussions on academic and workforce development opportunities hosted by the Hospitality Educational Center (HEC) in Budva, Montenegro in early September. EI education and training consultant John Lohr participated in the discussions in Montenegro as part of a trip that also included visits to Croatia and Hungary. 

      Full Article

      Revised Controlling Alcohol Risks Effectively® (CARE) Program to Debut in October

      The Educational Institute is revising its responsible alcohol service seminar, Controlling Alcohol Risks Effectively® (CARE), with new and expanded content, updated instructor materials, and a new training DVD. The DVD will feature 4-5 new training scenarios and updated versions of alcohol service scenarios presented in the earlier version. 

      Full Article